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Channelinsight offers the only complete channel sales management solution in the cloud, providing technology manufacturers with visibility into every partner and every end-customer in every transaction in real-time and allowing them to gain the insight necessary to drive sales and optimize inventory. The company processes over 120 million POS and inventory transactions per year. Channelinsight is backed by Rho Ventures, Sevin Rosen Funds, Sequel Venture Partners and Vedanta Capital, with headquarters in Denver.


Role: Business Intelligence Reporting Developer: Click to apply

Department: Channelinsight

Date: August 2011

Summary:

The BI reporting developer will be responsible for the translation of business questions and requirements into reports, views, and BI query objects. Candidates must have deep knowledge of BI reporting tools, functions, and features. Additionally, the incumbent must have a diverse reporting background writing standard reports and custom ad-hoc reports. This position is located at Channelinsight's corporate headquarters in Denver Colorado and requires minimal travel to prospect and customer sites.

Tasks and Responsibilities:

  • The BI Reporting analyst will work with end users to ensure tight fit between BI environment and business requirements
  • Designs, creates and manages reports and report definitions
  • Creates and delivers end-user training and documentation and provides support to other users who develop reports on behalf of their departmental colleagues.
  • Provides repository of best practices on how to use Business Objects XI WebI for more productivity
  • Work hand in hand with Business Owners and other Systems Developers in support of Business Intelligence solutions as part of the enterprise systems architecture
  • Develop Enterprise Reports for all parts of the business and customers
  • Develop and maintain documents for requirements, design, implementation, and maintenance of the information systems tools and technology
  • Work with the Enterprise Business Intelligence Team in support of development or enhancement of information systems solutions as needed
  • Perform support and maintenance on information Systems tools and technology in support of Enterprise Business Intelligence
  • Research, develop and/or enhance tools to monitor and maintain the health and reliability of the Enterprise Business Intelligence solutions
  • Acquire new skills and knowledge of information systems tools for Enterprise Business Intelligence
  • Research best practices and techniques to improve the business processes
  • Work with Enterprise Business Intelligence Team in support of analyzing business goals, rules, and processes across various information systems tools and technology
  • Work with Enterprise Business Intelligence Team in support of simplifying, enhancing and engineering or re-engineer business processes

Minimum Qualifications / Requirements and Core Competencies:

  • Bachelors degree required, masters’ degree preferred, in information technology, business or related field
  • Effective communications skills to work with the business and customers. Strong data analysis skills
    so that they can anticipate the business reporting needs
  • 4+ years of experience creating reports and report templates . Specific experience with Business Objects XI WebI
  • 3-5 years programming experience in writing complex SQL queries
  • Strong problem-solving and metadata skills
  • Understanding of functional specification approaches that lead to successful technical design and test case development
  • Ability to work with an expedited delivery schedule and changing priorities.  Ability to translate loosely defined business problems into sets of objectives, with concise and logical requirements.
  • Results-oriented ability to respond to a rapidly changing business environment and the ability to maintain focus on business value
  • Ability to interface well with cross-functional teammates.
  • Experience with Business Intelligence reporting solutions preferably using Business Objects, MicroStrategy and other reporting solutions
  • Ability to write effective SQL and/or MDX queries
  • A clear grasp of the big picture in business, ability to see across the departments and follow the interaction between departments as business processes are executed.
  • A passion for learning new technologies, applying technology in the solution of business problems and solving problems to root cause
  • Familiar with report design techniques as well the ability to help determine reporting needs.
  • Experience in relational and data warehouse database Architecture and Design


Role: Channelinsight - Customer Experience Manager: Click to apply

Department: Channelinsight Operations

Date: August 2011

Summary:

The new Customer Experience Manager (CEM) manages the overall delivery of all services designated as part of the customers' contractual agreements. Their first and primary goal is to ensure the operational health of all related systems and processes for their assigned customers, with the end result of opening further strategic relationships with their respective. In addition the CEM role ensures that all operational processes are operating as optimally as possible. A key function of this role is to provide support delivery management for all customer support related issues as well as ensuring the timely and high quality delivery of all the respective proactive services requested and agreed upon as part of that engagement. This position is located at Channelinsight's corporate headquarters in Denver Colorado, with 5-10 individuals as direct reports, and requires 25-50% travel to prospect and customer sites.

Tasks and Responsibilities:

  • The BI Reporting analyst will work with end users to ensure tight fit between BI environment and business requirements
  • Deep knowledge of the semiconductor and component market, with particular knowledge of the indirect channel
  • Broad technical skills and awareness: The basis of this is a strong passion for how technology can deliver real value for our Customers and Reporting Partners
  • Strong operational skills, experience and understanding. This is not limited to just having a base level understand of the processes and toolsets available to the operations team but also experience in driving operational improvements and maturity on a long-term basis
  • Well developed communication skills, which enable CEMs to communicate not only at a technical level but also with the key business stakeholders who are ultimately best positioned to aid in driving long term strategic business improvements
  • Broad understanding of how businesses function and their priorities, and more importantly the ability to translate technical and operational issues and opportunities in to business terms and value propositions that ensures the collective executive level support for driving long term technical and operational improvements
  • Capabilities and attributes with the ability to manage a staff of technical support tier 1 and tier 2 personnel while managing incidents and escalations. They play an important part in the fulfillment of our customers' expectations and requirement and will be called upon to demonstrate and develop broader skills and capabilities as deemed necessary by Channelinsight's leadership
  • Work closely with client implementation managers to ensure successful and on-time delivery of customer projects
  • Perform other related tasks as required

Minimum Qualifications / Requirements and Core Competencies:

  • Bachelors degree required, masters' degree preferred, in information technology, business or related field
  • Minimum of 5 years experience in the semi-conductor and component market, with an emphasis on the indirect channel.
  • Minimum of 10 years of professional experience in related field, with 5+ in management capacity. Experience in SaaS, enterprise product company, or channel industry a plus. Experience in a start-up, fast-paced, data-driven, and customer-focused environment also a plus.
  • Competency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Boundary Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling.
  • Successful background in customer management.
  • Proven ability to communicate complex solutions to a wide variety of decision-makers and interface with executive management, clients and staff at all levels. Excellent written and oral communication skills.
  • Demonstrate excellent leadership skills, inspire teamwork and responsibility among teams, and use current technology and tools to enhance deliverable and service effectiveness.
  • Ability to work with an expedited delivery schedule and changing priorities. Ability to translate loosely defined business problems into sets of objectives, with concise and logical requirements.
  • Results-oriented ability to respond to a rapidly changing business environment and the ability to maintain focus on business value.
  • Ability to interface well with cross-functional teammates.

Channelinsight develops and implements innovative software and services that help companies and their selling partners. From software development to project management, to customer support, sales and administrative functions. The Channelinsight team is dedicated to delivering customer-driven solutions that define industry standards.

  • Our customers: Channelinsight's clients include some of the most recognizable and respected names in the high-tech, financial services and industrial business sectors. Among the Fortune 1000 companies we serve are Apple, Bank of America, Hewlett-Packard, The Hartford, and Visa. We attribute our success, in large part, to building an organization dedicated to customer satisfaction and delivering solutions that help our clients succeed regardless of the business environment.
  • Channelinsight creates software and services that solve real business needs. This commitment demands technological innovation, creativity and some of the sharpest professionals around. Our prominent clients have high expectations, and Channelinsight is charged with rising to the challenge time and again. We rely on the combined knowledge and talent of our team to help meet and exceed our goals.
  • Channelinsight develops the best channel visibility and channel management software available. We deliver 24x365 worldwide service across a range of touch points, such as fax, IVR, wireless-enabled devices and the Internet; offering a rewarding environment for the technical professionals we employ. Our employees work with the latest and best software application technology and development languages in the industry. We design and implement leading enterprise systems with state-of-the-art techniques.
  • Channelinsight is a company on the move. As we grow, Channelinsight's management actively recognizes and provides incentives for our staff. We are dedicated to providing career growth and professional opportunities for every Channelinsight employee.


Role: DataConnect Implementation Specialist: Click to apply

Department: Channelinsight

Date: August 2011

Summary:

The DataConnect Implementation Specialist is responsible for implementing and supporting DataConnect with clients. DataConnect is an Extract Transform Load (ETL) software tool, which is most often used to extract data from various accounting systems. The DataConnect Implementation Specialist must have an understanding of relational databases, including extensive knowledge of the SQL language, in order to perform database queries. The application runs as a service so server setup knowledge is required.

Primary Responsibilities:

  • Implement, manage and support the DataConnect product with current clients.
  • Troubleshoot and perform customer service functions.

Minimum Qualifications / Requirements and Core Competencies:

  • Excellent written and oral communication skills.
  • Excellent people skills.
  • Proven ability to communicate complex technical issues to people of a wide variety of technical backgrounds, as well as people from entry level roles to executive management.
  • Ability to work in an expedited delivery schedule with changing priorities.
  • Strong knowledge of SQL including ability to setup unique syntax based on ODBC/SQL server connection
  • Strong knowledge of Windows Server setups including group permission and service setups
  • Strong MS Excel and MS Outlook knowledge.
  • Operating skills in MS Word and MS Access.
  • Experience manipulating and analyzing large amounts of data.
  • Strong problem solving & investigative skills

Preferred Qualifications and Requirements:

  • Diverse knowledge of accounting systems.
  • Experience with systems administration.
  • Experience with system/user/file DSN setups