Channel Management Solutions | Program Management

Program success requires flawless execution. CCI provides global administrative services and partner support to optimize operational efficiency—effectively freeing your staff to concentrate on other priorities. Our Program Management team can facilitate prior-approval management, conduct compliance auditing, and manage the payment process. In addition, we can interface with your dealers and channel partners to answer questions, or manage disputes.

Payment and reimbursement services are offered on a global scale. Whether you are reimbursing your partner companies for MDF activities, or rewarding individual sales representatives through incentive program participation, CCI can facilitate your payment and reimbursement requirements through our world-wide network.


Contact Center Services	Compliance Auditing	Payment and Remittance Services

Ensure partner satisfaction and program understanding with phone or online support Address program questions or resolve issues Manage inquiries from partners or field sales/marketing personnel Collect, assign or distribute leads Coordinate 3rd party fulfillment resources	Ensure guideline compliance with expedient claim processing Co-op or MDF pre approval and claim management SPIF and sales incentive program claim management End-user/consumer rebate claim management Sweepstakes/contest management and winner notification W-9 and 1099 tax form management	Manage and distribute awards to companies or individuals utilizing a variety of payment methods, including: Checks or bank drafts Credit memos ACH or wire transfers Fixed value or re-loadable debit cards Reward merchandise and travel